Jason Chiu

Email: jasonthechiu@gmail.com
Website: jasonthechiu.com
Phone: (408) 799-8066
LinkedIn: /in/jasonthechiu
Education: University of California Irvine, B.S. Computer Science, Class of 2016
Background: U.S Citizen, California Resident
Spoken Languages: English (Native), Mandarin Chinese
Relevant Experience
Sales Engineer, InMobi April 2018 - Present
  • Drive pre-sales opportunities by providing in-depth technical overview of the InMobi Supply ecosystem, with a focus on mobile SDKs
  • Write SQL queries to pull reports from PostGres to validate metrics for customer monetization, identify and troubleshoot discrepencies
  • Accelerate customer integration by providing dedicated support and serving as primary technical point of contact for all integration needs
  • Leverage network/memory profiling tools such as Charles and Android Profiler to troubleshoot customer technical integrations
  • Collaborate with product management and business account managers to resolve all business and integration issues through JIRA
  • Develop example applications in Objective-C / Java for SDK sample integrations, provide technical content for ZenDesk documentation
  • Conduct technical trainings on new product features, perform user-acceptance testing on public SDK and documentation
Product Manager, Protect.Legal June 2018 - March 2019
  • Direct product development for an in-house legal concierge service for small businesses, built with React Native/Node.js/PostGres
  • Research product requirements and interview stakeholders to drive product direction through understanding market fit
  • Define user journeys for implementation, define product technical specifications for a team of 4 web application developers
  • Manage JIRA development backlog and release pipeline, coordinate technical resources to remain within scope and budget
  • Manage creative/design backlog on Trello by capturing all user feedback, suggestions, and required changes as actionable items
Sales Engineer, ID TECH Products January 2017 - April 2018
  • Lead technical projects through payment certification and deployment by providing dedicated hardware/software integration support
  • Collaborate with Sales to identify, qualify, and support key customer integration projects from implementation to production
  • Provide support on iOS, Android, and C# payment SDKs through sample code demonstration for payment application developers
  • Drive critical technical features on JIRA with product management/engineering to satisfy market requirements and customer needs
  • Create product integration guides and technical resources on Confluence to detail best practices for troubleshooting
  • Triage high priority customer issues raised on JIRA service desk to ensure all technical issues are resolved within agreed upon SLA
  • Assist Key Administrators in cryptographic key generation and injection, enabling customers to deploy secure and approved E2E solutions
Project Manager, The Portal February 2015 - January 2017
  • Lead customer success for a web application development firm through proactive outreach and consistent stakeholder communication
  • Leverage JIRA to define clear actionable user stories that accurately represent the customer's vision from an engineering standpoint
  • Develop reusable toolset to streamline minimum viable product development, using Angular.js, Node/Express, and MongoDB
  • Documented customer product requirements on Confluence and held regular check-ins with stakeholders to keep team vision aligned
  • Wrote regular internal status update emails to keep upper management appraised of development and infrastructure costs
  • Lead daily scrums with development teams to review development priorities, identify /resolve roadblocks
Activities
Volunteer Instructor, Microsoft Philanthropies TEALS Program June 2019 - Present
  • Introduce high school students to computer science principles such as loops/conditionals through block based programming (Snap!)
  • Collaborate with homeroom instructor to design lesson plan and provide daily teaching support for the Intro to CS class